About SMA

about sterling medical advice


What is SterlingMedicalAdvice.com?

SterlìngMedicalAdvice.com (SMA) is an online personal healthcare consulting company that provides health and medical information to subscribers on demand, 24 hours a day. Think of us as your healthcare information team.

What services do SMA provide?

SMA provides quality advice through our ...

  • Medical professionals, representing over 15 medical specialties
  • Healthcare specialists, including dentists, mental health professionals, nutritionists, personal trainers, and pharmacists
  • An extensive online medical library and blog site

How do I use SMA?

When you have a healthcare question or concern, log into www.sterlingmedicaladvice.com and chat with your SMA consultant. Your experienced online SMA team, representing over 15 different medical and healthcare specialties, is at your service around the clock.

When can I use SMA?

SMA is available 24 hours a day, seven days a week. Any time you have a health question or concern is a good time to chat. For example, login and chat with your SMA consultant ...

  • When you need medical advice regarding an immediate concern
  • When you need general information about your medical condition
  • When you are experiencing symptoms and want to know why
  • When you want to learn information about a medical condition you may not be experiencing but runs in your family
  • When you want additional details on your upcoming procedure
  • When you need medical advice regarding the best treatment option for you (e.g., emergency room vs. urgent care vs. your primary physician)
  • When you need a second opinion on your new diagnosis
  • When you need information about what to expect from a newly diagnosed condition

How is this different than online libraries?

When you join SMA, you gain a personal health consultant team!

When you register you give us in our initial questionnaire and updated with every interaction Whenever your SMA consultants chat with you, they have your health information in front of them. Every interaction is customized and personal.

With SMA you are not just looking through an encyclopedia, though you do have an extensive resource of health information at your fingertips.

Why would I need SMA? I already have insurance.

Insurance covers most of the costs the care you need, when you need it. However, did you know that insurance comes with co-pays and deductibles?

Emergency room co-pays average between $50–$150. Add about 30% of the bill, which averages about $1,200/visit. Even one ER visit with insurance is more expensive than a year’s subscription to SMA. By the way, SMA will very likely save you multiple ER visits over the course of a year.

Before receiving any insurance benefit, patients on average pay a $1,500 deductible. The year's deductible alone is 2.5 times the cost of a year's subscription to SMA.

Can I use SMA instead of insurance?

We wouldn't recommend it, but we will note that SMA will provide you with the information you need to help avoid the time and costs wasted with unnecessary ER and other healthcare visits. SMA is best viewed as a supplement to the care provided by your physicians that Works inside of the costs you're already paying to save you additional money and empower you with better knowledge about your health in general and your specific medical circumstances.

What's the cost?

Monthly costs are below. When you purchase a full year’s subscription, you receive an additional month FREE! Additional plans are available for businesses and non-profit organizations.

 Sterling Advice ℠Sterling Advice Plus ℠
$29.99/ mo.

$49.99/ mo.
$89.00/ mo.

$149.00/ mo.
24/7 live online advice from medical professionals, from over 15 medical specialties24/7 live online advice from medical professionals, from over 15 medical specialties
An extensive online medical library and blog site, Straight, No ChaserAn extensive online medical library and blog site, Straight, No Chaser
Healthcare specialists including dentists, mental health professionals, nutritionists, personal trainers, and pharmacists

What is the difference between the STERLING ADVICESM and STERLING ADVICE PLUSSM plans?

Sterling Advice Plus℠ includes all the benefits of Sterling Advice℠, i.e., immediate, 24/7 online access to medical experts, our Health Library, the full catalog of Straight, No Chaser, email access with medical experts (reply within 24 hours), plus the additional consultative services, such as mental health, dentistry, pharmacy, nutrition and physical fitness.

When is it available?

SMA is available to subscribers 24 hours a day, seven days a week, starting on November 1, 2013.

What if I need prescriptions?

SMA does not prescribe medication, because SMA is a medical advice service, not a medical practice. SMA consultants may advise you on medications and important follow-ups, but you will need to obtain prescriptions from your physician.

Will I be able to find a doctor through this service?


What if I'm not satisfied with the advice I receive?

If your SMA consultant is unclear in addressing your health concern or does not answer your questions adequately, you can talk to another consultant free of charge. At the end of each chat session, we ask you to rate the interaction to let us know how we're doing. We love your feedback.

Are there limits to how often I can use the site?

You can reach your SMA consultants 24 hours per day, seven days per week. The following interactions are included in your subscription. Additional consultations are available for a minimal fee.

 Sterling Advice Sterling Advice Plus
real-time consults310515
standard consults5151030
additional contact$10$10$10$10
access to online libraryunlimitedunlimitedunlimitedunlimited
access to health blogunlimitedunlimitedunlimitedunlimited

Can I get services for my family?

Yes! SMA offers two family plans: STERLING ADVICESM and STERLING ADVICE PLUSSM. Subscribe to either at the family plan level and cover your whole family.

How will the consultants know anything about me?

When you sign up for SMA, you provide a medical history that becomes a permanent part of your record. The information you give us during each chat visit will also be filed in your record. Your SMA consultant will access this information every time you log in for a new visit.

How will my health information be protected?

The SMA website and your personal information are protected by the highest level of security available!

How do I sign up?

Click below to start your registration, registration is quick and easy to do.

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