How It Works


Your Personal and Immediate 24-Hour HealthCare Consultants (SMA) provides information and advice in this simple to navigate, easy to understand, and helpful tool!

The site has several components that help to make your experience enjoyable and productive. You’ll find them right in the Account Menu.

My Account holds your profile and personal health information. This is a very important part of your SMA experience. Your completion of the health information section will make all the difference in the world, because your expert consultant can discuss your concerns with you in a fully informed, personalized manner. The more complete it is, the better he or she can serve you. Please take five minutes to complete this information if you haven’t already.

Manage Subscription allows to you check your subscription level. All of your payment history will be at your fingertips!

Straight, No Chaser is the flagship collection of long-form topic discussions by Dr. Jeffrey E. Sterling and assorted medical experts, presented in an easily understandable format. These more detailed explanations complement the information in the Health Library.

Health Library is the collection of Frequently Asked Questions where you’ll find thousands of the answers you need. In fact, you may do well to check here first before engaging in a Live Chat! You can type keywords or your question into the search engine to see a list of relevant questions and answers. Just click the View Answer tab at the right of each question that is of interest to you.

Post Question is where you can ask an expert a non-immediate question and receive a response within 24 hours in your email inbox. If you don’t find your answers in the Straight, No Chaser blog or the Health Library, send us a Message. Help us direct your question to the right expert by selecting the relevant health category. These posted questions do not count against your live chat limit.

Chat with an Expert is where you can initiate Live Chats with your healthcare consultants 24/7. You’ll notice a count of how many Live Chats you have left for the month. We look forward to chatting with you.

There you have it! Enjoy your keys to the universe of personalized, immediate, 24-hour healthcare consulting. We are ready and happy to provide you with the information and advice you need.


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